Refund Policy

30-day return window

You may request a return within 30 days after delivery. Opened products are eligible. To begin, use the contact page and include your order number and the email used at checkout. Do not mail an item until customer care sends instructions.

Damaged, leaking, or incorrect items

Contact Vaire within 7 days of delivery and include a clear photo of the item and packaging. After review, Vaire will arrange the appropriate replacement or refund. Customers are not charged return shipping for a damaged or incorrect item.

Return review

Returned items and order details may be reviewed before a refund is approved. Customer care will explain whether the item must be sent back and provide the applicable instructions before shipment. Vaire does not charge a restocking fee.

Refunds

Approved refunds are issued to the original payment method. Original shipping charges are not refunded unless the order arrived damaged, incorrect, or the law requires otherwise. Banks and payment providers may need additional time to post a completed refund.

Order changes and cancellations

Contact Vaire as soon as possible. An order cannot be changed or cancelled after it has entered fulfillment, but the 30-day return process remains available after delivery.

Questions

Use the contact page for help with a return, replacement, or refund.